Cover Letter Suggestion

If possible, keep your covering letter to a single page. Too much information, especially if it is not relevant to the job, may detract from the letter. Your statement addressing the selection criteria is the place to give more detailed information about yourself and your ability to do the job.

What should your cover letter include?

  • Your personal/ contact details
  • The date
  • A salutation/greeting
  • How you heard about the job/company
  • Why you believe you would be an asset to the team
  • How you will follow up
  • A closing/signature

Following is a link to a Cover Letter sample [Australia format] which you could review to create your custom cover letter to be sent along with your Resume

General Australia Resume Format Suggestion

Following is a link to an article giving tips for creating an Australian style CV which you could review to create your custom Resume

Australian Online Support Analyst Resume Template/Example

Shaun Marsh

Address: Queenscliff, New South Wales | Tel: +61-04752264 | Email:

Career Summary or Career Objective

To undertake a Online Support Analyst opportunity that compliments current expertise and positively develops career prospects. I look forward to developing my IT skills in a supportive environment that promotes innovation, integrity and passion.


Bachelor Of Science in Computer Science and Information Systems
Deakin University

Employment History

Online Support Analyst – Apache/Tomcat/Java
Integrated Technology Services
2014 to Present

– Responsible for operational second level support of the corporate enterprise systems
– Support and maintenance of critical business systems
– Responsibility for the delivery and integration of architectural change
– Apache and Tomcat administration, performance tuning and clustering
– Support and troubleshooting of Online web based applications



Additional Information

Skills and Personal Attributes:

– Excellent customer service and communication skills
– Knowledge of ITIL standards
– Familiar with Java, J2EE frameworks, HTML and Javascript
– Good understanding of SSL certificates, firewalls and server security principles
– Understanding of financial services applications within Australian domestic banking streams
– Exposure to payments switching (ATM,POS,VISA,AS2805), Direct Entry, Bpay, RTGS



Be ready with names and contact details of at least two referees (either written referees or verbal) who can comment on your work experience


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