John Dunlop

Address: Adelaide, SA | Tel: +61-05545711 | Email: dunlopsaresume@youremail.com.au

Career Summary or Career Objective

My aim is to secure full time, ongoing employment where I can utilise my skills, experiences and abilities within a vibrant, professional organisation.

With experience in policy, procedural and strategic development and direction, as well as retail and extensive customer service experience, I consider myself a strong employment candidate for this vacancy.

Education

Bachelor of Optometry in Vision Science
University of South Australia
2012

Employment History

Optical Assistant
Specsavers – Port Augusta SA
2014 – Present

Role:
– Keep up-to-date with product fashions (frames, sunglasses, contact lens and accessories)
– To assist and meet patient desires
– Close sales of frames, sunglasses and other optical products to patients
– Follow-up appointment bookings
– Maintain office supplies
– Enhance the overall patient experience

Optical Assistant
OPSM – Prospect, SA
2012 to 2014

Duties Included:
• Greeting and assisting with patient inquiries, booking appointments and pretesting checks before optometric consultations.
• Frame styling and lens selection for customers.
• Maintenance and regular updating of stock and instore specials.
• Dispensing of glasses according to patient prescriptions and personal requirements.
• Fitting of glasses to patients and assisting with adjustments or other prescription issues.
• Processing till payments, including bulk-billed and private health accounts.
• Completed Optical Assistant 1 and 2 training, including Contact Lens training.
• Continuous (monthly) online training through Specsavers portal for staff.

Additional Information

Workable Skills and Personal Attributes:
• Excellent customer service skills
• Intermediate computer skills
• Extensive people skills
• Dedication to policies and procedures adherence
• Strong ability to focus on targets under pressure
• Ability to learn quickly
• High level of experience in working with diverse clients and partner organisations
• Highly approachable with a professional disposition
• Articulate with impeccable telephone manner
• Punctual and reliable
• Dedicated and driven
• Hard working and self-motivated
• Team and goal oriented
• Dependable, with the ability to work independently

Referees

Available on Request