Jill Baxter

Address: Seaford, Victoria | Tel: +61-05546501 | Email: jillbaxvicresume@youremail.com.au

Career Summary or Career Objective

I am an experienced customer service professional with a customer first attitude and a proven track record of achieving sales targets in a retail environment. My skills and abilities include:

– Achieving and exceeding personal sales targets
– Coaching and mentoring team members to achieve store targets
– Exceeding customer expectations
– Assisting in driving in-store promotions and marketing initiatives

Education

Bachelor of Business in Management
University of Victoria
2010

Employment History

Assistant Store Manager
International Jewellery Store, Melbourne
2014 to Present

Role:
• Assign employees to specific duties to best meet the needs of the store
• Train and evaluate team members
• Examine merchandise to verify that it is correctly priced and displayed
• Count cash drawers and make bank deposits
• Plan budget and authorize payments
• Refunds and returns
• Increased profits through effective sales training
• Report to the area manager regarding all store and staff issues
• Manage stock levels

Assistant Store Manager
Red Dot Shop, Melbourne CBD
2011 to 2014

Duites:
• Maintaining and developing a high level of customer service
• Achieving and exceeding store budgets, increasing profitability
• store stock ordering
• team member inductions, training and development
• administration duties
• Ticketing merchandising
• product promotion
• handling customer complaints effectively and efficiently
• managing team members

Skills

Competencies: 

• Friendly, enthusiastic and persuasive in sales situations – successful in promoting items with highest profit potential
• Excellent communication skills
• Computer proficient in MS Office 2000 and Internet research on PC platforms
• Strong work ethic

Referees

Available on Request