Phil Chong

Address: Tuna Estate, Victoria | Tel: +61-01123342 | Email: philresume@youremail.com.au

Career Summary or Career Objective

5+ years of ACS endorsed ICT Business Analyst experience in analyzing business requirement and translating them into functional and non-functional specification, user stories and detailed test plans in agile and waterfall projects.

As business analyst, I’ve architected several business systems and provided consultation to small to medium-sized business owners in identifying business opportunities and risks.

Key Skills

• Business development
• IT consultant
• VoIP specialist

Education

Bachelor of Science in ICT
Victoria University – Melbourne
2009

Employment History

IT Business Analyst

My Software Quality – Geelong
2009 to Present

* Performed elicitation, requirement management, and prioritization of business requirements.
* Led communication efforts between stakeholders spread across different countries, and worked toward creating a comprehensive business and functional documentation process.
* Received award of excellence from client for enhancing the application of selling services and subscriptions.

ICT Business Analyst

Top Technologies – Bendigo
2007 to 2008

Key roles and responsibilities
• Prepare business case for business initiatives and improvement in business model, procedures and processes.
• Formulate user-stories, use-cases, test plans, mock-ups & feasibility report.
• Facilitate iterative requirement elicitation sessions, interviews and questionnaires.
• Design and execute test scenarios and debugging.
• Analyze and document ICT business processes and workflows.
• Provide the link between users, development team and IT operations throughout the development life cycle.
• Correspond RFI/RFP/RFQ to vendors and assist in vendor selection process until contract awarding.
• Contribute to the development of organization-wide standards and templates for business analysis.
• Perform user training.

Other

Areas of Expertise

* Business Analysis (CBAP®)
* Project Management

* Agile Methodologies (CSPO®)
* Problem Resolution
* Data Analysis and BI Reporting
* Software Testing

* Communication
* Cross-Functional Collaboration
* Software Development

Technical Skills

• Project Management: MS Project 2013
• Business Analyst: MS Visio 2013
• VoIP: MVTS II (Mera), VPS, Quintum, Adpack, Asterisk, Cisco call Switch, Linksys ATA, D-link IP & Cisco phone
• VoIP Technologies: H323, SIP, IAX, soft dialer, calling card platform & mobile dialer App.
• Networking: VPN, Ms Windows server 2008, switches, Routers, LAN, WAN, Hybrid
• MS Office suite: Ms Word, Ms Excel, Ms Powerpoint

Referees

Available on Request