Ecommerce Operations Project Manager Resume Template/Example

Rahul Vaidya

Address: Mumbai, Maharashtra | Tel: +91-45987655 | Email: vaimyresume@youremail.co.in

Career Summary or Career Objective

To have a career in a well established stable environment that offers an opportunity to enhance my skills and capabilities.

Seeking a challenging role as an E-commerce project Online Operations Manager wherein my skills and knowledge can be utilized for the growth of the organization.

Education

PG Diploma in Business Management
ICFAI University
2015

Bachelor of Commerce
Mumbai University
2012

Employment History

Ecommerce Operations Project Manager
Venture Online dot com – Mumbai, Maharashtra
2015 to 2017

Roles & Responsibilities:
• Coordinating with technical team for product feature design, development, and requirements.
• Coordinating with third party vendors for Logistics, API, Call centres, POS, and payment method gateway integration with the website.
• Create business processes templates and standard operating procedures (SOP’s) to optimize project development.
• Handled Online web Portals
• Managed Stock Inventory
• Managing quality checking of products before Shipment and packaging
• Updating & processing the sales invoice and Shipment details.
• Re-listing & uploading various products on company website as well as online website
• Complete customer service for the website right from enquiries to escalations.
• Analyze and conclude the status of all categories of products.
• Generate daily, weekly and monthly reports to make sure the accuracy of entries.
• Follow-up and keep a track of customer enquiries.
• Maintaining daily sales report of products sold, paid & shipped.
• Mass mailing to all buyers for upcoming deals and promotions & Sending season greetings for customer retention.
• Coordination with designing team related to website requirement of web banners, Branding Illustration, Logo.

 

Additional Information

Skills and Personal Attributes:

• Microsoft Word, Excel, Power Point
• Excellent communication skills
• Strong presentation skills
• Use of social media platforms for marketing and promotion

 

Referees

Be ready with names and contact details of at least two referees (either written referees or verbal) who can comment on your work experience

 

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