Rose Waters

Address: Yarra Valley, Victoria | Tel: +61-02223342 | Email: roseresume@youremail.com.au

Career Summary or Career Objective

I am searching for the opportunity to utilize and extend both my skills and knowledge. I am looking for an employer who will give me a chance to prove my worth as I am willing to undergo further training and learn new skills to gain employment.

Key Skills

• Efficient communicator- both verbally and written
• Efficient in all office systems
• Extensive customer services experience
• Staff Management experience
• Can prioritise and multitask

Education

Certificate III in Business Administration
Northern Melbourne Institute – VIC
2010

Employment History

Medical Services Administrator
P&A Health Solutions
2012 to Present

Duties & Qualities:
➢ General Administrative Duties
➢ Ensure that the clinic run smoothly and efficiently and that patients attending the medical centre receive excellent customer service
➢ Greet patients, record appointments & patient arrival, inform of delays; answer telephone calls promptly & courteously; pass on messages promptly to appropriate person
➢ Co-ordinate nursing, medical and physiotherapy appointments and adjust as required to respond to medical emergencies

Medical Administration
Prospect St Medical Centre, Parklands
2010 to 2012

Role:

– Booking of patients appointments to the specialist when needed, Dealing with Procare: re: claimants, (smear tests, tubaligations,pensioners, pregnancy, diabetes etc) banking, scanning and mailing, reply to all emails,
– Registering new patients
– Recording of incoming and outgoing phone calls

Other

Computer Skills:
MS Excel, Office, PowerPoint, Publisher & Word; Advanced
SAP; Intermediate
Visio Express; Intermediate
Windows; Advanced
4TQ Flowcharting. Advanced
Turbo tracker, IVMS; Intermediate.

Training: 
• Adjustment Disorder
• Customer Empathy
• Handling Difficult Situations
• Estimating Claims
• Cost effective Service Delivery
• Medical Fundamentals 1
• Medical Hospital Rehabilitation
• Physiotherapy Contact Guide Training
• Time Management & Assertiveness

Referees

Available on Request